Privacy Policy

Last Updated: April 9, 2026

Zero Missed Call ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI receptionist services.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and the Services. The personal information we collect may include the following:

• Contact Data: Names, phone numbers, email addresses, and business details.
• Communications Data: Audio recordings, transcripts of calls processed by our AI systems, and SMS logs generated through our service platform.
• Technical Data: IP addresses, browser types, and device information when you access our website.

2. How We Use Your Information

We use personal information collected via our website and services for a variety of business purposes described below:

• To provide, operate, and maintain our AI receptionist services.
• To process and transcribe incoming missed calls on behalf of our clients.
• To improve, personalize, and expand our services.
• To communicate with you directly for customer service, updates, and promotional purposes.

3. Information Sharing and Third-Party Services

We do not sell your personal data. We only share information with third parties that perform services for us or on our behalf. These include:

• Telecommunication Providers: Services required to route and process calls (e.g., Twilio).
• Voice AI Infrastructure: Platforms used to power the conversational AI agents (e.g., Vapi).
• CRM Systems: Platforms used to manage lead data and customer relationships (e.g., GoHighLevel).

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained per the data retention policies configured in your client agreement.

5. Contact Us

If you have questions or comments about this notice, you may contact us via email at support@zeromissedcall.com.