Who is actually making these calls?
Real people. Trained sales reps who have sat through the awkward part of a phone call before and know how to keep it going. They call as your business, using your name and your talk track. This is not a bot and it is not a text blast.
Won't my old leads be annoyed?
A few will say they went with someone else, and that is worth knowing. Most people who asked about work and never heard back do not mind a call. It is short, it is polite, and it ends the moment they say they are not interested.
How does Ava work with lead reactivation?
Lead reactivation uses a human rep to reopen conversations with people already in your database. Ava covers new inbound calls you miss, gathers the details, and sends them to you. They can work together, or you can use the one that fits your business.
How old can the leads be?
Last month or three years back, both work. Older lists usually book at a lower rate, but they are bigger, so the totals often land in the same place. We will tell you what to expect from your list before you commit to anything.
What kind of businesses is this for?
Anything where people ask about work and then disappear. HVAC, plumbing, electrical, roofing, restoration, cleaning, dental, legal intake, property management. If you keep a list of people who didn't book, it fits.
Do the reps book the job or just qualify?
They get the person interested again, work through the objection, and lock in a time for you. Quoting the job and closing the money stays with you, because it is your pricing and your reputation on the line.
Do I need a CRM?
No. A spreadsheet, a phone export, or a folder of old invoices is enough to start. If you already use a CRM or scheduling tool, we can usually pull the list from it and push the results back in.
Can I control what they say?
All of it. You pick the reason for the call, the questions, and how hard the rep pushes when someone hesitates. We build it with you on the call, you approve it before anyone dials, and you can change it whenever you want.
Will this replace my receptionist?
No, and it isn't trying to. Your receptionist handles people calling in. This is about calling out, which is a different job that nobody on a busy crew has time for.
How fast can I start?
Most clients are live within 48 hours of the call. We handle the setup. You confirm the list, the questions, and where you want the warm leads sent.
What do you need from me?
Your list, your business hours, and what you want asked on the call. We map all of it in 15 minutes.
